FAQ
Questions worth answering before you install.
Everything merchants ask about Pallet before adding it to their store.
What is Pallet?
The layer above Shopify's native B2B: unlimited price lists beyond the native 3-catalog cap, MOQ, pack-size and quantity-increment enforcement at checkout, and a quick-order form — no Shopify Plus required. From $19/mo versus $49–299/mo order-volume tiers or the $2,300+/mo Plus route.
Is the free plan really free?
Yes. Launch a trade channel for up to 10 B2B customers — prove the wholesale motion before paying, with no credit card and no time limit. It's not a stripped-down trial.
Will the price ever change based on my order volume?
No. Unlimited holds at $49/mo regardless of volume — unlimited customers and orders — genuinely; no soft caps.
How do I actually pay?
Through Shopify's own billing — approve the charge once inside your Shopify admin and it's billed on your normal Shopify invoice. See Pricing for the full breakdown.
Can I cancel or downgrade anytime?
Yes, anytime, from the app's page in your Shopify admin — no email, no retention flow, no minimum term.
Does Pallet work with the other Keelhelm Shopify apps?
Pallet works completely on its own — no other app required. It's also one of eleven apps from the same team, each priced the same honest way. See the Flat-Rate Suite for the full lineup.
Is Pallet affiliated with Shopify?
No. Pallet is an independent app distributed through the Shopify App Store and billed through Shopify's platform, but it isn't built, owned, or endorsed by Shopify Inc. "Shopify" is a trademark of Shopify Inc.